General Terms and Conditions AC Products

Version: September 28, 2025

Table of Contents

1. Definitions

2. Identity of AC Products

3. Applicability

4. The Offer

5. Formation of the Agreement

6. Right of Withdrawal for Consumers

7. Obligations of the Consumer during the Cooling-off Period

8. Exercise of the Right of Withdrawal and Return Costs

9. Obligations of AC Products in case of Withdrawal

10. Exclusion of the Right of Withdrawal

11. Prices and Payment

12. Delivery and Execution

13. Conformity and Legal Warranty

14. Complaints

15. Continuing Performance Contracts

16. Business Customers

17. Liability and Force Majeure

18. Applicable Law and Disputes

19. Additional Provisions

Article 1 – Definitions

In these general terms and conditions, the following terms are understood to mean:

1. AC Products: the entrepreneur offering products and/or services at a distance;

2. Consumer: a natural person acting for purposes outside their trade or professional activity;

3. Business Customer: a natural or legal person acting in the exercise of a profession or business;

4. Distance Contract: an agreement concluded between AC Products and the consumer within an organized system for distance selling or service provision, making exclusive or partial use of one or more techniques for distance communication;

5. Cooling-off Period: the period within which the consumer can exercise their right of withdrawal;

6. Right of Withdrawal: the right of the consumer to terminate the distance contract within the cooling-off period without giving any reason;

7. Day: calendar day;

8. Durable Medium: any instrument that enables information to be stored personally and consulted later in an unchanged form;

9. Model Withdrawal Form: the European model form included at the end of these general terms and conditions.

Article 2 – Identity of AC Products

Trade name: AC Products
Visiting and return address: Toermalijnstraat 10A, 7554 TX Hengelo, the Netherlands
Phone number: +31 74 781 2828
Email address: info@acproducts.nl
Chamber of Commerce (KvK) number: 75925206
VAT identification number: NL003031677B13

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by AC Products and to every agreement concluded between AC Products and a consumer or business customer.

2. Before the conclusion of a distance contract, these general terms and conditions are made available electronically in a way that allows the customer to store them easily. If this is not reasonably possible, it will be indicated how the conditions can be requested free of charge.

3. When specific product, service, or promotional terms apply in addition to these general terms and conditions, those shall also apply. In the event of contradictions, the provision most favorable to the consumer shall prevail.

4. If any provision is wholly or partially invalid or voidable, the remaining provisions shall remain in force. The invalid provision shall be replaced by a valid provision that approximates the intent and scope as much as possible, without prejudice to mandatory consumer law.

Article 4 – The Offer

1. If an offer has a limited duration or is made subject to conditions, this will be clearly stated in the offer.

2. The offer contains a complete and accurate description of the products and/or services offered, so that the customer can properly assess the offer.

3. Images are as true-to-life as possible. Colors may deviate slightly due to screen settings or photography.

4. Obvious mistakes, clerical errors, or manifest pricing errors do not bind AC Products, insofar as the customer could reasonably have understood that it was an error.

5. Before the conclusion of the agreement, the following is clearly stated:

   • the price including VAT for consumers;

   • any shipping or additional costs;

   • the main characteristics of the product or service;

   • the method of payment and delivery;

   • the expected delivery period;

   • whether the right of withdrawal applies and, if not, why not.

Article 5 – Formation of the Agreement

1. The agreement is concluded when the customer accepts the offer and fulfills the set conditions.

2. After an electronic order, AC Products confirms the receipt electronically. As long as receipt has not been confirmed, the consumer may terminate the agreement.

3. AC Products takes appropriate technical and organizational measures for secure electronic data transfer and safe payment.

4. AC Products may, within legal frameworks, refuse an order or attach special conditions to it for a justifiable reason, for example after a permitted check on payment risk or in case of suspected fraud.

5. Every order is subject to availability. If a ordered product is unexpectedly unavailable, AC Products will inform the customer as soon as possible and any amount already paid will be refunded. A replacement product will only be supplied with the customer's consent.

Article 6 – Right of Withdrawal for Consumers

1. When purchasing a product at a distance, the consumer has the right to withdraw from the agreement for 30 days without giving any reason.

2. The cooling-off period begins on the day after the consumer, or a third party previously designated by the consumer who is not the carrier, has received the product.

3. In the case of a single order consisting of multiple products delivered separately, the cooling-off period begins on the day after the last product is received.

4. For services, the consumer has a legal cooling-off period of 14 days from the day the agreement is concluded.

5. If AC Products has not correctly provided the legally required information about the right of withdrawal, the cooling-off period will be extended in accordance with legal regulations.

6. The right of withdrawal applies exclusively to consumers and not to business customers.

Article 7 – Obligations of the Consumer during the Cooling-off Period

1. The consumer shall handle the product and packaging with care during the cooling-off period.

2. The consumer may only unpack and use the product to the extent necessary to determine the nature, characteristics, and functioning of the product, just as they would be allowed to do in a physical store.

3. The consumer is only liable for depreciation resulting from use that goes beyond what is necessary to assess the product.

4. An opened or removed vacuum seal on filament does not automatically exclude the right of withdrawal. If the value of the filament has demonstrably decreased due to further use, moisture absorption, contamination, damage, or incompleteness, AC Products may deduct this depreciation from the amount to be refunded.

5. The absence of the original packaging does not negate the right of withdrawal, but the consumer may be held liable for demonstrable depreciation or transport damage caused by insufficient packaging.

Article 8 – Exercise of the Right of Withdrawal and Return Costs

1. The consumer must inform AC Products unambiguously within the cooling-off period that they wish to withdraw from the agreement. This can be done via email or using the model form at the end of these terms.

2. After the withdrawal notification, the consumer must return the product within 14 days to:

   AC Products
   Toermalijnstraat 10A
   7554 TX Hengelo
   The Netherlands

3. The consumer has returned the item on time if the product is sent before the end of this period.

4. The direct costs and the risk of the return shipment during withdrawal are borne by the consumer, unless AC Products has offered to bear these costs or has not correctly informed the consumer about them before the purchase.

5. In the case of an incorrectly delivered, damaged, or defective product covered by the legal warranty, necessary return costs shall be borne by AC Products, provided the consumer follows reasonable return instructions.

6. The consumer is advised to pack a return shipment properly and to keep the shipping receipt.

Article 9 – Obligations of AC Products in case of Withdrawal

1. Following a valid withdrawal, AC Products will refund all payments received from the consumer for the withdrawn agreement, including the costs of the cheapest standard delivery offered.

2. Extra costs resulting from the consumer's choice of a more expensive delivery method will not be refunded.

3. Refunds will be made as soon as possible and within 14 days after receipt of the withdrawal notification.

4. AC Products may withhold the refund until the product has been received or until the consumer provides evidence that the product has been returned, whichever occurs first.

5. Refunds will be made using the same payment method as used for the original transaction, unless the consumer explicitly agrees to another payment method. No fees will be charged for the refund.

6. A demonstrable depreciation as referred to in Article 7 may be deducted from the amount to be refunded.

Article 10 – Exclusion of the Right of Withdrawal

The right of withdrawal can only be excluded when permitted by law and this has been clearly stated before the purchase. This may apply to, among others:

1. products manufactured according to consumer specifications and are not prefabricated, including personalized 3D print jobs;

2. products that are clearly of a personal nature;

3. products that spoil quickly or have a limited shelf life;

4. sealed products that are not suitable for return for health protection or hygiene reasons and whose seal has been broken after delivery;

5. products that, by their nature, are inseparably mixed with other items after delivery;

6. sealed audio or video recordings and sealed computer software whose seal has been broken;

7. digital content that is not supplied on a tangible medium, if performance has begun with the consumer's express prior consent and the consumer has declared to waive their right of withdrawal;

8. services fully performed within the cooling-off period, if performance has begun with the consumer's express prior consent and the consumer has acknowledged that they lose their right of withdrawal once the service has been fully performed.

Article 11 – Prices and Payment

1. Prices stated for consumers include VAT, unless explicitly stated otherwise. Any shipping and additional costs will be shown before the order is finalized.

2. Price changes do not affect already concluded agreements, unless a change results from a statutory regulation, such as a change in the VAT rate.

3. The customer pays using one of the payment methods offered in the webshop or on the invoice and within the stated payment term.

4. The customer must report inaccuracies in provided or stated payment details as soon as possible.

5. In the event of late payment by a consumer, a free reminder with a 14-day payment term will be sent first. Only after this may statutory interest and legally permitted extrajudicial collection costs be charged.

Article 12 – Delivery and Execution

1. AC Products handles and executes orders with the greatest possible care.

2. Delivery takes place at the address provided by the customer to AC Products.

3. The order is delivered within the period stated in the offer. If no delivery period has been agreed upon, delivery will take place at the latest within 30 days of the agreement's conclusion, unless a longer term has been agreed.

4. When delivery is delayed, AC Products informs the customer as soon as possible. The consumer retains all legal rights, including the right to give AC Products a reasonable additional period for delivery and to terminate the agreement if delivery still fails. An additional period is not required where the law determines so, for example when an agreed delivery date was essential.

5. Following a valid termination due to non-delivery, AC Products will refund the received amounts without delay.

6. The risk of damage or loss remains with AC Products until the moment the consumer, or a third party designated by the consumer who is not the carrier, has received the product. This does not apply when the consumer engages a carrier not offered by AC Products.

7. The commercial shipping promise “ordered before 17:00, delivered tomorrow” applies only when displayed with the relevant product and when the conditions stated therein are met. Unforeseen delays with the carrier do not affect the legal rights of the consumer.

Article 13 – Conformity and Legal Warranty

1. AC Products warrants that supplied products and services comply with the agreement, the stated specifications, reasonable requirements of reliability and usability, and applicable legal regulations.

2. Consumers have the right to the Dutch legal warranty. There is no fixed standard period for this: a product must last as long as the consumer may reasonably expect.

3. A manufacturer's warranty or additional commercial warranty does not limit the consumer's legal rights.

4. A defect must be reported within a reasonable time after discovery. Reporting within two months of discovery is in any case timely for a consumer purchase.

5. In the case of a defect for which AC Products is legally responsible, AC Products will provide free repair or replacement within a reasonable time and without serious inconvenience. This includes necessary shipping, material, and inspection costs. If repair or replacement is not possible or cannot be expected from AC Products, the consumer has other legal rights, including price reduction or termination in applicable cases.

6. To invoke the legal warranty, a product does not need to be in the original packaging or in new condition. AC Products may, however, require that the product be properly packaged for transport.

7. Warranty may be refused insofar as the problem is demonstrably caused by improper use, an accident, normal wear and tear, insufficient maintenance, an unauthorized change or repair by the customer or a third party, or use contrary to clear safety and operating instructions. This does not affect mandatory legal rights.

Article 14 – Complaints

1. Complaints can be submitted fully and clearly described via info@acproducts.nl or by mail to AC Products, Toermalijnstraat 10A, 7554 TX Hengelo, the Netherlands.

2. Complaints regarding a defect must be submitted within a reasonable time after discovery. For consumers, reporting within two months of discovery is considered timely in any case.

3. AC Products will respond to a complaint within 14 days of receipt. If more time is needed, the customer will receive an acknowledgement of receipt and an indication of the expected processing time within this period.

4. A complaint does not automatically suspend any payment obligation, except insofar as suspension is legally permitted or AC Products agrees to it in writing.

5. If AC Products is affiliated with a recognized dispute resolution or buyer protection scheme at the time of purchase, the consumer may make use of it in accordance with the terms of that scheme.

Article 15 – Long-term transactions

1. A consumer may cancel an indefinite agreement for the regular supply of products or services at any time, subject to the agreed cancellation rules and a notice period of no more than one month.

2. A fixed-term agreement may not be tacitly renewed for another fixed term, except where the law expressly permits this.

3. A fixed-term agreement may only be tacitly renewed for an indefinite period if the consumer can cancel it at any time with a notice period of no more than one month.

4. After a period of one year, a consumer may in principle cancel an agreement with a duration of more than one year with a notice period of no more than one month, unless the law or the principles of reasonableness and fairness dictate otherwise.

Article 16 – Business customers

1. Business customers have no statutory right of withdrawal. Cancellation or return is only possible with the prior written consent of AC Products and under the conditions agreed upon therein.

2. For business orders, the prices, shipping costs, and payment terms stated in the webshop, quotation, order confirmation, or invoice apply. Free consumer shipping does not automatically apply to business orders paid by invoice.

3. If no other payment term has been agreed, a business invoice must be paid within 14 calendar days of the invoice date.

4. In the event of late payment, the business customer shall owe the statutory commercial interest and the legally permitted extrajudicial collection costs from the due date without further notice of default.

5. All products delivered to a business customer remain the property of AC Products until all claims arising from the relevant agreement have been paid in full. Risk transfers according to the agreed delivery conditions.

6. For business customers, delivery times are indicative, unless it has been expressly agreed in writing that a deadline is fatal.

Article 17 – Liability and force majeure

1. AC Products is liable in accordance with the law. Nothing in these terms and conditions limits liability that cannot be excluded or limited by law.

2. AC Products is not responsible for damage caused solely by incorrect or unsafe use, ignoring clear instructions, or an unauthorized modification by the customer, insofar as the law permits.

3. In the event of force majeure, obligations are suspended for as long as performance is reasonably impossible. Force majeure is understood to mean any circumstance beyond the reasonable control of AC Products, such as serious disruption, fire, natural disaster, war, government measures, or non-attributable disruption in transport or supply.

4. If the force majeure lasts longer than 30 days or performance is permanently impossible, both parties may terminate the part of the agreement that has not yet been executed. Amounts already paid for undelivered services will be refunded.

Article 18 – Applicable law and disputes

1. Agreements with AC Products are subject to Dutch law.

2. This choice of law does not deprive a consumer residing in another country of the protection afforded by mandatory provisions of the law that would otherwise be applicable in the absence of this choice of law.

3. Parties will attempt to resolve any dispute through mutual consultation first. If this is unsuccessful, the dispute may be submitted to the court having jurisdiction under the law.

4. The Vienna Sales Convention is excluded to the extent that such exclusion is permitted.

Article 19 – Additional provisions

1. Additional or divergent agreements shall be recorded in writing or on a durable medium.

2. Additional agreements may not deviate from mandatory consumer law to the detriment of the consumer.

3. AC Products may amend these general terms and conditions. The terms and conditions that were in effect at the time the agreement was concluded continue to apply to an order, unless a change is legally required or the customer explicitly agrees to the change.