Privacy Policy

Last updated: September 14, 2026

About this privacy policy

AC PRODUCTS attaches great importance to the protection of your personal data. In this privacy policy, we explain what personal data we collect, why we use it, which parties we share data with, how long we retain data, and what rights you have.

AC PRODUCTS is responsible for the processing of personal data via our website, webshop, and services. We do not sell your personal data. We only share personal data when necessary for our services, due to a legal obligation, or when you have given your consent for this.

This privacy policy applies to the AC PRODUCTS website and all associated services.

What personal data do we process?

Depending on how you use our website and services, we may process the following personal data:

• First and last name

• Company name

• Billing and shipping address

• E-mail address

• Phone number

• Chamber of Commerce (KvK) number and VAT number for business orders

• Order details and purchase history

• Payment details and payment status

• Account information

• Correspondence with our customer service

• IP address, device information, and browser information

• Cookie data and information about the use of our website

• Information you provide yourself via a contact, quote, or return form

We only request personal data that is necessary for the respective purpose.

Why do we process personal data?

We process personal data for the following purposes and based on the associated legal grounds:

Orders and agreements

We process your data to:

• Process and deliver orders

• Handle payments

• Send order confirmations and invoices

• Handle returns, warranties, and repairs

• Contact you regarding an order

The legal basis for this is the performance of the agreement we have entered into with you or taking steps prior to entering into an agreement.

Customer service and contact

When you contact us, we process your contact details and the content of the conversation or message to answer your question and provide our services.

The legal basis for this is the performance of the agreement or our legitimate interest in helping customers effectively and improving our services.

Legal administration

We retain certain order, payment, and invoice data to comply with tax and administrative obligations.

The legal basis for this is compliance with a legal obligation.

Newsletters and offers

When you sign up for our newsletter, we use your e-mail address to send news, product information, and offers. You can unsubscribe at any time via the unsubscribe link at the bottom of every newsletter.

The legal basis for this is your consent. Withdrawing consent does not affect the lawfulness of previous processing.

Reviews and customer ratings

After an order, we may invite you to leave a review via Trusted Shops. For this purpose, your name, e-mail address, and order details may be processed. Trusted Shops processes this data according to its own privacy policy.

When consent is required for sending a review invitation, we will ask for it in advance.

Website analysis and advertisements

With your consent, we may use cookies and similar technologies to analyze the use of our website, measure conversions, and show relevant advertisements. This may involve the use of tools such as Shopify and Google Ads.

More information and how to adjust your preferences can be found via our cookie banner and cookie statement.

Which parties do we share personal data with?

We only share personal data with parties involved in the execution of our services. This may include:

• Shopify: hosting and technical processing of our webshop

• Mollie, Klarna, and other activated payment providers: processing of payments and payment checks

• PostNL, DHL, GLS, UPS, DPD, and Mondial Relay: delivery of orders

• Visma: invoicing and financial administration

• Trusted Shops: collecting and managing customer reviews

• Bol.com, eBay, Kaufland, and other sales platforms: processing of orders placed via these platforms

• Google: website analysis, conversion measurement, and advertising, if you have given your consent

• IT, hosting, and Shopify app providers: technical support and execution of webshop functions

• Accountant, bookkeeper, insurer, or legal advisor: when necessary for our business operations or a legal dispute

• Government authorities: when we are legally obliged to provide data

Where necessary, we enter into agreements regarding security, confidentiality, and the permitted use of the data with parties that process personal data on our behalf.

Payment providers, sales platforms, and certain other service providers may be independently responsible for the processing in some respects. In that case, their own privacy policies apply.

Transfers outside the European Economic Area

Some service providers, including Shopify and Google, may process or store personal data outside the European Economic Area.

When personal data is processed outside the European Economic Area, we ensure that a valid legal basis and appropriate safeguards are in place. This may include, for example, an adequacy decision by the European Commission, participation in the EU–US Data Privacy Framework, or the use of standard contractual clauses approved by the European Commission.

Retention periods

We do not retain personal data longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for longer.

In principle, we apply the following retention periods:

• Invoices and data that are part of our tax administration: 7 years

• Data subject to a different legal tax retention period: as long as legally required

• Correspondence with customer service: a maximum of 2 years after the last contact, unless the information is needed longer for warranty, a complaint, or a legal dispute

• Data for returns, repairs, and warranty: as long as necessary for the processing and the applicable warranty or limitation period

• Newsletter data: until you unsubscribe or withdraw your consent

• Account information: as long as the account is active or until you request deletion, except for data we are legally required to keep

• Cookie and analysis data: according to the terms stated in our cookie statement or cookie banner

After the retention period expires, we delete or anonymize the data.

Cookies

Our website uses functional cookies that are necessary for the webshop to function correctly. This includes cookies for the shopping cart, language settings, security, and the checkout process.

With your consent, we may also place analytical and marketing cookies. These cookies can be used to:

• Analyze the use of our website

• Improve the website and our services

• Measure the performance of advertisements

• Show relevant advertisements

Tracking and marketing cookies are not placed before you have given consent. You can adjust or withdraw your consent at any time via the cookie settings on our website.

Security

We take appropriate technical and organizational measures to secure personal data against loss, misuse, unauthorized access, disclosure, and unauthorized modification.

This includes the use of secure connections, access restrictions, and secure accounts. Only individuals and service providers who need the data for their work are granted access.

Your privacy rights

Depending on the circumstances, you have the right to:

• Access your personal data

• Have incorrect data corrected

• Have your personal data deleted

• Restrict the processing

• Object to the processing

• Have your data transferred

• Withdraw consent given

• File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

You can send a request to info@acproducts.nl. Clearly state which privacy right you wish to exercise.

To prevent misuse, we may ask for additional information to verify your identity. In principle, we will respond within one month. In the case of a complex request, this period may be extended in accordance with the GDPR. We will inform you if this is the case.

You can also file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

Automated decision-making

AC PRODUCTS does not make decisions based solely on automated processing that have significant consequences for you.

When you choose to pay later via Klarna, Klarna may independently perform an automated credit or fraud assessment. AC PRODUCTS has no influence on the outcome of this. You can find more information about this in Klarna's privacy policy.

Children's data

Our webshop and services are not specifically aimed at children under the age of 16. We do not knowingly collect personal data from children without the consent of a parent or legal guardian.

If you believe that we have collected data from a child without valid consent, please contact us via info@acproducts.nl.

Changes

We may modify this privacy policy if our services, used systems, or legal obligations change. The most current version is always available on this page.

In the event of significant changes that have major consequences for the processing of your personal data, we will inform you where reasonably possible.

Contact details

AC PRODUCTS
Toermalijnstraat 10A
7554 TX Hengelo
The Netherlands

Phone: +31 (0)74 781 2828
E-mail: info@acproducts.nl

For questions about privacy or the processing of personal data, you can contact us using the details above.