Warranty

Legal warranty

The legal warranty applies to all products you purchase as a consumer from AC Products. This means that a product must meet what you can reasonably expect from it.

In the Netherlands, the legal warranty does not have a fixed standard term. How long a product should function properly depends on factors including the type of product, price, age, usage, and the information provided at the time of purchase.

If a product, under normal use, does not meet what you could reasonably expect, please contact us as soon as possible. We will assess the situation and, if the defect is covered by the legal warranty, provide an appropriate and free-of-charge solution within a reasonable timeframe.

Depending on the situation, the solution may consist of:

• free repair;

• free replacement;

• a price reduction;

• cancellation of the agreement and a refund, if repair or replacement is not possible or is not carried out within a reasonable timeframe.

For a valid legal warranty claim, we will not charge for any investigation, repair, material, or necessary shipping costs.

Manufacturer's warranty

For certain products, an additional manufacturer's warranty applies alongside the legal warranty. This warranty is offered by the manufacturer or importer and may have its own terms and duration.

The manufacturer's warranty is a supplement to your legal rights and does not limit these rights. More information about the manufacturer's warranty can be found in the included product documentation or on the manufacturer's website.

Requesting a warranty

Does your product have a defect? Please contact us first via info@acproducts.nl and include:

• your order number;

• the brand and type of product;

• the serial number, if available;

• a clear description of the problem;

• if possible, photos or a video showing the problem.

Do not return the product until you have received return instructions from us. This allows us to assess the most suitable solution and shipping method.

Exclusion of warranty and investigation costs

A defect may fall outside the legal or additional manufacturer's warranty if it is demonstrably caused by, for example:

• incorrect, unsafe, or improper use;

• a drop, impact, accident, or other external damage;

• insufficient or improper maintenance;

• normal wear and tear consistent with the age and intensity of use of the product;

• failure to follow clear usage or safety instructions;

• unauthorized modification or repair by the customer or a third party;

• the use of unsuitable parts, materials, or accessories, if these demonstrably caused the defect.

If it is not clear in advance whether a defect is covered by the warranty, a technical inspection may be required. Before we carry out a potentially paid investigation, we will inform you of the investigation costs.

If the investigation shows that the defect is not covered by the legal or manufacturer's warranty, we may charge the previously communicated investigation fee of €49,- and any return shipping costs.

Would you like to have the product repaired? You will first receive a price quote. The repair will only be carried out after you have agreed to it. If you do not agree, only the previously communicated investigation fee and any return shipping costs will be charged.

Does the defect prove to be covered by the legal warranty? Then the investigation, necessary repair or replacement, and necessary shipping costs are free of charge.

Business customers

The above information regarding consumer rights applies to consumers. For business customers, the warranty agreements stipulated in the quote, order confirmation, invoice, and general terms and conditions apply, to the extent permitted by law.