Delivery & shipping

Which carrier will deliver my order?

AC Products works with various carriers:

• DHL

• DPD

• GLS

• GLS Freight

• PostNL

• UPS

• FedEx

Which carrier delivers your order may vary per order. This depends, among other things, on the delivery address, the destination country, the weight, the dimensions, and the type of product.

Large or heavy orders, such as multiple 3D printers or pallet shipments, may be sent via GLS Freight or another suitable carrier.

An order may consist of multiple packages. In that case, the packages may be delivered separately and potentially by different carriers.

Will I receive a Track & Trace code?

Yes, as soon as your order has been registered for shipment, you will receive a Track & Trace code by email. This link will take you directly to the correct carrier, where you can view the current delivery status.

It may take some time before the first scan is visible. If the package has not yet been scanned by the carrier, it may indicate that the shipment has only been registered digitally. The status will be updated automatically as soon as the package has been processed further.

Please also check your junk mail folder if you have not received a shipping confirmation.

What happens if I am not at home?

What happens if you are not at home varies by carrier and delivery service. Depending on the available options, the carrier may:

• deliver the package to the neighbors;

• make a new delivery attempt at a later time;

• drop the package off at a pickup point or parcel locker;

• give you the option to change the delivery online.

You can see where your package is and which options are available via the Track & Trace link.

Is your package delivered to a pickup point? Be sure to collect it within the specified storage period. If the package is not collected in time, it will be returned to AC Products.

Any costs for reshipping may be charged to the customer if a package was not collected in time or if an incorrect or incomplete delivery address was provided.