Complaints resolved together as quickly as possible

Complaints

It may always happen that something does not go exactly as planned. We recommend that you first report complaints to us by emailing info@acproducts.nl.

If this does not lead to a solution, you can make use of the Trusted Shops buyer protection and the associated dispute resolution scheme, provided that you placed your order through our webshop with a valid Trusted Shops certificate. More information on this can be found at: https://www.trustedshops.nl/verkoper/.

Since February 15, 2016, it has also been possible for consumers in the EU to register complaints via the European Commission's ODR platform. This platform can be found at: http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file a complaint via this platform.